LEGAL & TRUST
Privacy Policy
Effective Date: October 2026 | Last Updated: October 2026 · Alamtech Suppliers
🔒 Safe & Encrypted
Industry-standard SSL encryption safeguards all transactions and personal records.
🚫 Zero Spam Guarantee
We never sell, rent, or lease your phone number or email to third-party telemarketers.
💳 Payment Privacy
Card and banking credentials are processed directly through authorized gateways (eSewa, Khalti, Fonepay).
1. Who We Are & Overview
Alamtech Suppliers ("we", "our", or "us") operates the retail and online technology storefront located at Kathmandu-22, Tebahal, Nepal (Registered VAT: 601613908). We are committed to safeguarding the privacy and personal data of our customers, website visitors, and service recipients.
This Privacy Policy describes what information we collect when you browse our website, purchase laptops, accessories, computer parts, or communicate with our sales and technical support representatives.
2. Information We Collect
When placing an order or registering an account, we may collect: • Contact & Identity Information: Full name, delivery address, mobile phone number, and email address. • Order & Billing Data: Invoiced items, purchase history, delivery preferences, and payment method confirmation. • Technical & Log Data: Browser type, device operating system, IP address, and cookie identifiers for shopping cart persistence. • Warranty & Service Records: Hardware serial numbers, warranty status, and service repair history.
3. How We Use Your Data
Your information is used strictly to provide you with seamless service, including: • Processing orders and coordinating courier delivery within Kathmandu Valley and across all provinces in Nepal. • Verifying Cash-on-Delivery (COD) orders via call or SMS confirmation. • Generating tax-compliant VAT invoices as required by the Inland Revenue Department (IRD) of Nepal. • Providing hardware warranty support, driver installation guidance, and technical RMA claims.
4. Third-Party Sharing & Logistics
We do not sell your personal data. We only share necessary delivery details with trusted operational partners: • Logistics & Couriers: Local delivery riders and nationwide courier services (e.g., Nepal Post, local express couriers) strictly to complete physical delivery of your equipment. • Payment Providers: Secure payment processors (eSewa, Khalti, ConnectIPS, Fonepay) for digital payment verification. • Legal Compliance: Regulatory authorities only if mandated by the laws of Nepal or valid legal process.
5. Data Security & Storage
We implement strict physical and administrative safeguards to protect your personal information against unauthorized access, loss, or misuse. Our payment pages use TLS/SSL encryption, and sensitive banking pins or CVVs are never processed or retained on our systems.
6. Your Rights & Choices
You have the right to request access to the personal data we hold about you, request corrections to inaccurate contact info, or request account closure. To exercise any of these rights, contact us directly via email or phone.
7. Contact Our Privacy & Grievance Desk
If you have any questions or complaints regarding this Privacy Policy or wish to modify your information, reach out to our team:
• Company: Alamtech Suppliers • Registered VAT No: 601613908 • Main Office: Kathmandu-22, Tebahal, Nepal • Email: alamtechnp@gmail.com • Landline Hotline: 01-4246548 • Mobile / WhatsApp: 9851193787 / 9818413835 • Business Hours: Sunday – Friday, 10:00 AM – 7:30 PM (NST)
